A-1 Towing & Recovery

I had an awful experience with the towing company that is used by my apartment management. My rental car was towed, and when I picked it up, it was obvious someone had driven it and eaten inside the vehicle — there were crumbs, food wrappers, and the gas tank was completely empty, and the tires were low. This is extremely unprofessional and unacceptable. I’ve filed a report with Virginia Consumer Affairs and attached photo evidence showing the condition of the car after it was released. All apartment companies and other agencies who contract A1 Towing to tow for their property should seriously reconsider doing business with this towing company and take responsibility for the contractors they allow on their property. The attached photos are the day before and from this morning after I pi

Rude, unprofessional, and illegal. Yes, I said illegal. I didn’t know it was the law to tow someone from their apartment parking lot with a lot sticker without any notice. The apartment complex was even surprised, and said they’re not supposed to do that. Then on the phone, they tried to tell me they put a sticker on my car ahead of time (lie) and the apartment company hired them (then why were they surprised?) I asked them, and they hung up on me. The person on the phone must really love being yelled at, it must be what they’re into to be working at such a horrible business. Despicable.

Had a car towed, but person at booth was very efficient. In addition, though my car wouldn't start, someone was able to jump start it with cables. Really appreciated all the assistance.

Was my fault car got towed so no fault on them. Service was nice and efficient. Low score due to location. No parking and no waiting room. Stood outside in coldest day of year to wait for my car. 230$ a night also seems pricey but again my fault. Tow drives very nice and helpful in the lot.

A1 towing damaged my bumper, then try to tell me because I didn’t “check” it before it left, but it was dark so it’s my fault. Called to talk to manager told me they would be in one day Monday, called Monday when I called, manager wasn’t in, didn’t hear back from anyone for a month and they wanna ask what car? When in email told them what car, type, color, they damaged, because my bumper wasn’t falling off, but towed me, but all the cars in a no parking or don’t park pass this line still stayed from 6am-2pm or 5pm. But I had an apartment sticker, even when I found cars without the apartment sticker and still paid for visitor for my car out of fear or just a little bit over the line they wanna tow but not the ones in no parking or when cars all parked between poles they aren’t gone. I have