A-1 Towing Services

I had a very disappointing experience with A1 Towing. I arrived to pick up my vehicle at approximately 5:15 PM and was charged an after-hours fee. However, their voicemail states business hours are 7 AM – 8 PM, and their website advertises 24-hour service. This felt inconsistent and unfair. The additional charge was not clearly explained in advance, and when I asked about it, the response was dismissive rather than helpful. Transparency and customer service were lacking. I understand companies have policies, but they should be clearly communicated and applied consistently. Based on this experience, I would not recommend this business.

Communication is key. My car pick up was for Friday morning at 10:00. I waited until 12:30 before I called back to dispatch. They informed me that they were busy with emergency calls. Fast forward to Monday. I called A1 at 0800 and got my car picked up later that morning. Here dispatch had my phone number wrong by one number. It all worked out.

Waited a little bit for the tow to arrive but loading/dropoff was super quick. Cost was less than $100 when other places quoted $240, so this was definitely the best choice. Driver was super nice and gave me a ride to the dropoff location (mechanic near my house).

Had an emergency and could not drive my truck to the dealership. A-1 had it there within the hour! And I was able to pay via the email they sent. Great service, super efficient! Would highly recommend them to all!

Driver Mike was very professional and got my van out of a difficult spot with ease. Dave and his staff made sure to provide updates as to when to expect the tow truck. I was pleased with the service and would highly recommend A1 towing to everybody. Thank you so much!