A & S Auto Clinic

As a single female, I’ve used A & S Auto Clinic to service my vehicles for years. I’ve always been treated with respect and given top priority by the owners and technicians. I’ve never felt like repairs were being added to a list to break my pocket. The technicians always provides great service and I leave knowing I have an auto clinic that I can trust.

Disorganized and Frustrating for a Simple New Car Inspection I booked a Maryland State Inspection through Groupon. The earliest appointment was a week out. This was a voluntary inspection for a brand-new car, not something the state required. That matters because when you're voluntarily bringing your car in, you expect at least a little courtesy and clear communication. When I showed up, I was told the inspection would “take a while.” No one told me how long. I ended up waiting four hours. Later, I was told the delay happened because a head inspector had shown up and the staff had to deal with something else first. I had a scheduled appointment for a simple inspection and still got pushed to the side. When I came back to pick up my car, they told me it had failed. The only issue was the

Very friendly staff and work performed was awesome. They finished my car in a timely manner and even checked for a “squick” noise my car was doing . I am definitely coming back again , the best services in Gaithersburg area Thank you so much

I attempted goin for the second time hoping I’ll get a better customer service because than the first time. my car had a great service but the front desk person is so rude and stressful she had no business to talk to customer with an annoyed attitude she acted both appointments lik she was doin me a favor. The shop is great and recommend it but i hope the stuff was a little be respectful. I don’t know if I’ll be back again but i hope the management see this issue properly don’t let one person devalue your shop.

A receptionist should always welcome customers and make them feel at home. That was not what I experienced when I went to this business. I arrived about 19 minutes early and the receptionist told me it’ll be a wait because the guy is on lunch. That was fine with me. A couple minutes later she mentions how the service for my car would take 3 hours and asked am I staying? I must of looked shocked because I said No, I didn’t know” but i’m standing there wondering where was I supposed to go on foot for 3 hours? There’s chairs in there. There’s a TV in there. Why not offer me the opportunity to sit and wait for my car to get serviced while watching TV? I usually go to Airpark AutoPros which is right on the other side. I messed up by booking this place on Groupon. It was a very unwelcoming exp