ACE Rent A Car

We had a great rental experience with ACE but it is important to note that it is off-site and you need to take a shuttle a few miles from the airport. Get a phone number for who to call to be picked up, and yes this definitely saves money. They were efficient, friendly and professional . We had reserved a mid-sized SUV and ended up getting a BIG Jeep Wagoneer that was solid, smooth and super comfortable.

Got one out of Newark, front desk guy was on the phone to ignore me the whole time and lied to me saying i hadnt paid for my car yet (i had thought it was pre paid) and then they switched the charge to be an "additional insurance charge" after the fact. the "extra charge" was twice the amount of the prepaid rental, so i basically paid over 3x what i thought i was going to. refused to help me, total POS over the phone. stay far away. garbage. Ive got full vehicle covcerage had they asked me for it but they never did. Customer service is a huge 0/10.

NEVER AGAIN WILL I RENT FROM THIS COMPANY. I reserved a 12-passenger van five months in advance, only to receive a call 13 hours before pickup telling me there were no vans available at JFK and that I’d have to find my own way to LaGuardia to get one. Completely unacceptable. After pushing through multiple people, I finally got to a supervisor (Frank), who assured me he’d resolve it. He called back 45 minutes later promising the van would be at JFK for us. But when we landed at 6 a.m., I got another call—the van still wasn’t there. Once again, we were told to go to LaGuardia. I asked them to send a shuttle, which took nearly an hour, and we would deal with it once we got there, only to hear the same story once we got there. After wasting almost two more hours, the “solution” was for us

NEVER AGAIN WILL I RENT FROM THIS COMPANY. Ace-HOLES! We were a party of 8 with two suitcases each plus carry-ons, so I reserved a 12-passenger van 5 months in advance. Just 13 hours before pickup, I was told there were no vans at JFK and I’d have to get myself to LaGuardia. After hours of shuttles, calls, and false promises, the only “solution” was to drive ourselves to Newark. They forced me to pay for insurance even though I had full USAA coverage, and by the time we finally got a van, we had already missed our scheduled boat ride—money wasted. On return, I was hit with an outrageous $136 fuel charge. The van worked, but everything else was a stressful, costly disaster. Rent elsewhere.

Actually I don’t get the bad rating. I was pleasantly surprised. We got the car really quick and return was also no problem, we didn‘t pay anything extra and they didn‘t push insurance on us