Acura of Rochester Service Center

Alright, let’s get down to brass tacks. Whoever came up with the idea for a Starbucks coffee maker in the waiting area should be promoted to GM. I crushed three Pikes Place while waiting on a tire rotation.

Took my MDX in yesterday for a standard maintenance appointment. I pulled up at the time of my appointment, the bay was ready for me to pull in, I was warmly greeted by Patrick, who showed me the waiting room and amenities. Maintenance was performed and I was back on the road within 45 minutes. The cherry on top was the video of them checking my vehicle that was later sent to me. Great service from start to finish!

I always have exceptional service with Acura. At my most recent visit, Patrick was amazing - accommodating, friendly, communicative and efficient. They let me use a lender car as long as I needed, and they were patient and understanding when it came to my insurance issue. I never felt rushed and never felt like an inconvenience. Thank you so much!

I cannot say enough good stuff about this place. I went there to have airbag recall check. Fortunately my car was not affected and no repair was necessary. These people operate at a high level of professional courtesy. They treated me as if I were there to buy a $50,000 car. Acura is a high end market and the cars are a bit pricey. However if I were to buy a newer car it would be an Acura.

I just leased my 3rd Acura RDX from Garber Acura of Rochester. The RDX is a beautiful looking SUV! I love the way it responds when I drive and the ride is quiet and smooth. All of the driving and sound features on the vehicle are exceptional. Chris Wood, my sales person and Jabin Hutton, the finance manager, were great to work with. Very attentive to detail in explaining everything and answering any questions I had. Chris spent a lot of time reviewing all the technology on the RDX to make sure I understood any changes Acura made. He even had my winter mats washed from my other Acura before they were switched. The staff here has been very professional and its been a positive experience. With my other RDX SUV"s, my experience with the service dept also has been very good.