Advance Auto Parts

Very honest and attentive service technician. Clean and respectful staff and details explained upfront. Fast and reliable. Of all the car support establishments in the area,AMii Highly

I’ve been a loyal customer of Advance Auto Parts for years, always buying and replacing my car batteries there without any issues. Unfortunately, my recent experience at Baymedows Rd location was absolutely unacceptable. My mother’s car battery failed, but it was still under warranty. She first went to another store that didn’t have the replacement in stock, so they sent her to this location. My mother speaks very little English, so she called me from the store and I helped translate over the phone. The employee who claimed her name was Bree didn’t even take a moment to listen. She immediately tried to sell my mother a new battery instead of checking the warranty. After insisting that she pay attention and explaining the situation again, Bree finally looked up my account. Then she said my

I have been buying parts from Advance Auto Parts for years, unfortunately I have one bad experience 😕 them selling me the wrong part. Which I have always trusted their employees knowledge when it came to me giving them my information of my vehicle it will be used for. So I didn't have worry about or question the part I was being sold . Now saying that I bought all the parts that I would need to change out my rotors and brakes. Which I always purchase items way in advance for the task. So when I went to install the rotors I became aware that they sold me the wrong rotors. Which it was to late to return the rotors because of their return policy. Which I do get, but it was their fault from the beginning. Which they did take any responsibility for selling the wrong rotors, they replied by

Went in to get a part today. The employee at the counter was obviously irritated that I came in to spend money. Told her my make and model and she points me to an aisle and says we "should" have it down there (walks away). After surprisingly not finding my item went back to the counter for assistance. She repeated the item number and suggested I look harder. Not sure who is responsible for the hiring but I would adjust some things. My truck is still broke but I felt the need to post because for everyone that has a negative experience there are many more that just don't say anything. This visit was terrible because of incompetence on the employee part. Train your staff or replace them. STAY AWAY!

Guess what? I had to run into Advance Auto Parts on Baymeadows today to return something (bought it at a different store, oops!), and Debbie was an absolute lifesaver! She was so incredibly helpful and sweet – seriously, she went above and beyond. I just wanted to pass on a huge thank you to her and give a shout-out to that Baymeadows location. They're awesome! Thanks again, Debbie! Sky