Advance Auto Parts

I went to the Alden, NY location to return a defective wiper. Graham was at the counter and took action to take care of everything. He was very patient, polite and held doors open for me as we had to go back and forth to my car to get the right wiper addressed. Very good customer service!!

Easy on line ordering and pick up

Professional and courteous staff go the extra mile to help

Checked store hours online and it said open until 8 p.m. so I drove all the way there to of course find out the store closed at 6 p.m. I happened to look at the feed back section and found out there was the same problem with other people coming to the store and finding it closed contradicting with the website said. The biggest issue with me is the last comment referring to misleading bussiness hours was 3 months ago. Let me say that again three months ago ! Still not adressed.

The store is run very well. The employees really try to help when there's a problem. The stock is usually pretty good except for my last visit, where they didn't have any of the oil filters for my truck, featured with the oil change bundle deal. I had to go with a brand I don't usually buy. My problem is with Advance Auto's website. The last 2 orders were also oil change bundle specials where the oil was canceled, but they still sent the filters but not at the bundle price, and they charged for shipping. I went to Advance, and they took care of it, but what a hassle.