Advance Auto Parts

Gone downhill. Used to be helpful, only one guy there tried. Essentially make sure all you buy there is logged to your phone number to avoid issues with returns and warranty. Even then you might have issues! Issue: battery on warranty, couldn’t find it in system. Said still shows good battery after 2 tests, my mechanic proved it was no good. After 3 store visits, 5 phone calls, picture of dated battery, proof from my mechanic, bank statement of payment, they miraculously located the purchase. Then said I needed to talk to the Manager who works tomorrow not today to help. So I called the 800 number after I purchased a battery because I needed to drive. Finally someone helped, but nightmare to deal with and missed several hours of work because of this. I will not go back to this store ever

I needed a brake light for my car, i couldn’t tell whether i needed a inner or outer break light, so i made a simple request to have someone check for me, while i put my foot on the break pedal. I asked a young african american male who was present at that time, but instead of helping me out with this simple task. He decided to shoo me off by saying “you need to figure it out”. I decided to ask someone else and they were gladly willing to help. Which made me confused, and believe that there’s a customer service issue with a certain individual.

Can’t say enough good things. Aden went above and beyond to help me in a real jam. Wonderful customer service and so so helpful!! They have a customer for life! Come see them!

Great service provided by Blue! Found everything I needed and offered alternative options for better quality parts. Will definitely use again!! Thanks Blue

Blue was knowledgeable and helped me with my car issues. Thank you. Nice guy too!