Advance Auto Parts

TLDR: Very rude and poor customer treatment at this Amelia location. Was going to let this one go, but on a personal level, I've had enough of that, frankly. I went there a few weeks ago to check a code on my wife's car because I could not find my code reader after a move from out of state. An older guy came out to run the code, and he turned my car off before plugging the device in, which I found odd since I thought that might temporarily eliminate any current codes, leading to a false absence of a reading (maybe I am wrong?). I am an electrical engineer, I understand there is different equipment with different procedures, whatever, moving on... I didn't have a problem with him turning the car off, all I was trying to say to him was that the codes might take a minute to come back since h

Every time I've needed help I've went there for a new battery and they have installed. Both times has been the older gentleman that has helped me and done the install. A very stressful day with needing my car jumped, to getting a quick install by him changed it all. He is very kind and efficient, which removes the stress i had at arrival. True customer service!

Have to take a minute to recognize John at the Amelia, Oh location. We received a faulty water pump and when I came to purchase another one and he didn't have any he found the closest store with one and even put it on will call for me so that when I showed up to the Eastgate location I didn't have to wait. He gave me all the info I needed to be able to bring back the faulty unit making the whole process less stressful. Thank you John!

I had the pleasure of having your associate Andrew help me today as my ex had spray painted my car and he knew of a product that it worked amazing he is so nice smart and kind I just wanted to share the success story as he should really be commended for his talents advance Auto parts has won my business for life and I definitely will share the story of how he saved me over $500

I was trying to buy a battery. I asked the guy with the long red beard, about the warranty the lifespan and I asked for a five year and he told me welcome to the new world. There's the door thought he was very rude and very unprofessional.