Advance Auto Parts

I ordered a part on line and had it delivered to my house. turns out it was the wrong part. the return policy states "Return to any store location for refund" when I attempted to return it I was told "We can not get the computer to accept the return. but we can give you store credit for the amount but not for the same day delivery charge." when i asked why i was informed to call the customer service line and see if they can help but they are not available until tomorrow. the attitude was like i was a bother to them and they did not really care to help me. so i returned with the part during the hours that the customer service was available after calling them and getting a claim number. customer service advised me to return to the store and have them call the number to return t

Thank you Josh for helping me out with getting my new headlight bulb! As a female I was LOST!I actually went to the Advanced Auto in Mechanicsville & left super frustrated! I knew I could come to KW & get the service I wanted! (I tell EVERYONE about this store) Super kind and very helpful! Great job and will be back🧡

I swear EVERY SINGLE TIME I come in the store, I get rung up by "Mr. Personality". I would love to tell you his name, but he always has another jacket on that hides his name badge. He's a younger white guy. He clearly does NOT want to be there. I've had him ring me up and then say under his breath, "Well I guess I'm not going to get my work done today" as if it's my fault that I'm a customer. I've had times he yells out, "NEEEXT" in the most depressing frustrating way as if he's tired of ringing up people. He's depressing and draining and I haaaate having him ring me up. He answers questions with as little words as possible. They really need to get rid of him. This isn't an isolated incident. He has ALWAYS been this way. It's a shame becuase everyone else in the store is amazing and helpfu

Staff helpful when asked but overall seem way more into personal conversations and their phones. Good spot to get what you need for your vehicle but don’t expect above and beyond service every time.

Shawn was great!! He deserves a raise or a bonus! He helped me out a few weeks ago changing the battery in my car for me. The battery was very corroded which made it difficult to change but he was very kind and worked hard on getting it done for me. He saved me a ton of time and hassle by getting it done for me at the store. Thank you, Shawn!