Advance Auto Parts

This store was great. Justin had everything I needed ready for me when I got there. The other guy carried everything to the car for me and they were clearly happy to have my business.

Great service no complaints even thought it was raining hard they put wipers on with no complaints

I've always had positive experiences here—until today. I came in looking for a specific valve stem, even had it in hand, but was sold the wrong one. Unfortunately, the associate didn’t check the system for the correct item, despite my clear request. I later verified online that it was actually in stock. Now I'm unable to get a refund. The young man who assisted me seemed unknowledgeable and appeared disinterested in helping, which made for a disappointing visit. In contrast, I've previously been helped by older staff members who were exceptional. It seems the quality of service really depends on who you get.

I was stranded along the roadside, in a snowstorm. My husband arrived at your store at 7:26 and started walking toward the store. A worker, outside clearing the walk said "We don't open til 7:30." When he explained that I was stranded and he just needed a wiper blade, it was repeated that they didn't open til 7:30. I hope that 4 minutes was worth the sale, because we like NAPA blades better anyhow.

I have tried this place multiple times and seems anything more than fluids there is an issue. Really stinks to because the location is amazing for any one in Carthage. Reply to response: I’m not sure if it’s lack of knowledge or just ignorance. But it seems if any one realizes they made a mistake they have zero resilience and it becomes the end of the world for them…hence treating and customer that has showed them there mistake undesirably. I am an elite member hence spent thousand of dollars through advance when I was down south because they were the best providers. Coming up to New York and dealing with this Carthage store has drastically changed my outlook on Advance.