Advance Auto Parts

I'm not an auto mechanic, so when my battery died I went online to find the best I could. I remembered the DieHard name from the old Sears brand, which was solid and dependable, if nothing else. Bought the best grade they sell from Advance Auto Parts, their "Platinum" grade (made in Germany!). It went bad shortly thereafter, wouldn't hold the charge. Took it back to the store, which immediately changed it. Was impressed. Two years later, within the presumed four year warranty period (OF THE FIRST BATTERY), battery died AGAIN. Called them up to get a new one and was told to go away and DieHard. They don't care what the guarantee is, I've already changed it once. If the exchange battery is no good, I'm S.O.L. and can take the warranty and shove it. DieHard seems to be the primary battery br

My experience today was unacceptable customer service. I purchased parts was given the wrong parts by the manager.I was unable to have my mechanic complete the work on my vehicle. When I return to the store a worker who I assume was about to get off her shift proceeded to help me only to make comments that she doe get paid enough for this. Then gentlemen who helped me in the end had a better demeanor but I felt like I was bothering them ,when I am the customer who was given the wrong parts. I do not recommend this store. My first experience with Abraham was excellent, Other than that no thank-you. The associates need better customer service training.Will not be returning.

I don't recommend buying anything from that store in Fairview, and before you buy anything there, make sure they have a return policy. The employees lack customer service skills and make fun of your problems; they are a bunch of disrespectful people.

Be very careful with this store. Before I bought a part, I specifically asked if I could exchange it because I wanted to check with my mechanic first. They told me yes. I even gave them my VIN number to make sure I was getting the right piece, but they sold me the wrong part that wasn’t even for my car. When I came back brand new, still in the box, never used they refused to exchange it or even give store credit, even though that’s what they promised before I bought it. Their employees don’t seem to know what they’re selling, and the customer service is terrible. I would not recommend buying here.

Tried calling because the seat cover I purchased is not the one that’s advertised on the box. On hold for over 30 minutes 3 separate times. Customer service is absolute garbage here.