Advance Auto Parts

The store is good and clean. Had my battery in stock. The young man who was in charge of changing my battery was not very present or careful. I noticed he left a large gap between where the old battery sat versus how he installed the new one. An older man came from inside the store, I pointed out the gap, and they redid the hold down. The young man dropped one of the hood insulation plastic clips into the depths and didn’t even try to find it. When I said he dropped it, he got defensive saying “I didn’t drop it, it fell”. I looked under the car and couldn’t find it. He ended up with an extra clip somehow, which makes me wonder what he didn’t clip down. I asked him where the red felt washer went which he had left out, then he said I didn’t need it and threw it away. I felt a general lack of

I came here to buy a new battery and have it installed, and the experience was extremely disappointing. The woman at the front desk told me they couldn’t install my battery due to “inclement weather,” even though the snow had already stopped and there was barely half an inch on the ground. I had to get a jump just to come here, expecting to purchase a battery and get it installed so I could go about my day. When I asked to speak to a manager, she claimed she was the manager. Instead of helping, she offered to jump my car “to get out of here,” which made no sense — if you’re willing to come outside to jump my car, why refuse to come outside to install the battery I was ready to buy? In the end, they turned away a paying customer over an excuse that didn’t add up. Really frustrating and un

My son's car battery died on Saturday afternoon and after AAA jump started the car, we headed over to Advance Auto for a new battery. Within minutes, one of the staff helped us select a new and reasonably priced battery, and then installed the battery in record time. Hats off to Advance Auto for their prompt and courteous service, and professionalism. We couldn't have been more pleased with our experience.

I had an excellent experience here last Saturday. The employee listened to my car issue and helped me fine the exact right cleaning product for my situation. She was very smart and understood immediately what I needed. Thanks to her advice, I was able to get the tree sap off my car without any damage to the paint. I genuinely appreciate her time and knowledge.

Two stars because the store are good and everything else, but I was at line and the guy with long hair was playing music loudly and came a couple and he quickly jumps to helps them and what about me? Needs to be “light skin” to get nice customer service? Needs to be trained to helps equity. And he gets upset when I say “I was here before them and you didn’t pay me attention”