Advance Auto Parts

Hope Graves is the best service person you could have! Battery was messed up and the system could not find me but she went out of her way to find me to fulfill my warranty and even had someone drive the battery from another location once she realized they didn’t have it. PRIME TIME SERVICE WITH PRIME TIME PEOPLE.

Once again, my experience here was amazing. The first time I came was a couple weeks ago to buy some brake pads and some rotors and Cynthia was very knowledgeable and helpful with the whole transition of purchasing these items. Then I came today a couple weeks later to buy a starter for my car and Cynthia as well as Hope were more than accommodating and friendly and had a great smile.

Don't trust this place. I ordered online for an oil filter, I stopped by to pick up at 3:45 on 10/17/25, the lady looked for my part.she said we don't have it and going to cancel. So I left then i checked my email it said your item has been picked up. I called the store, they said that i have to comeback and talk to the manager. hello, you have the camera, you can check if i get the part on that day/time. Not recommend this store.

Christine Gallegos really went above and beyond to help me join Speed Perks when I did a major purchase in the downtown Garland store. She represents the company very well, and I appreciate the kind care she gave.

Bad. For whatever reason, if you have a return of a warranty part or a bad part, you can’t take it back to any Advance store. And supposedly it’s because they are on different “systems“. This is 2025. You should be able to take a part back to any store at any time with no problem. And good luck trying to get help on the phone. You pretty much have to walk in to get anything done. Now as to why they make it difficult to return things, I’ll let you kind of figure it out, but the hint is that the harder they make it to return things the more money they make because people don’t return stuff. It’s probably just that simple. Make it difficult make it to where you have to drive across town And you might not do it and they pocket the money.