Advance Auto Parts

Stopped in for a shift fork for a Jeep. The employee told me it would have to be ordered and would be there Monday after 3. Tuesday I looked at the receipt and notice I was charged for 2 different parts. One at 74.00 and the other at 22.00 and some change. When I stopped to pick up my part I questioned why I was charged a 74 deposit for a 22.00 part. I was told that the one they ordered was 74.00 and I asked about the other one and the women taking care of me(may have been the manager) told me that she wasn't sure what the 22.00 part was but they had ordered the 74.00 part. I immediately told them to return it I could go to summit and get it for under 20.00 that I did not approve the 74.00 part only the 22.00 one that they did not have. She returned the 74.00 then told me they could not r

I was in there with my partner a few night a go. We were in need of assistance. I was loosing tire pressure quick and didn’t know how to fix it. I pulled into the advance auto parts in uniontown ohio. And thank god because I’m from west Virginia and I still had 2 hours of drive time to go. So I pulled in. The lady working (Desiree) had told me that she couldn’t really fix my tire but it was just us and honestly I have never really done anything mechanical before. I told her I was okay with her helping me. So she went to work helping me. She showed me where my spare was and where my Jack was she had tools in her car she brought over to help. She got my car jacked up put on the spare we found the hissing noise and I went in and (Paul) the young man at the counter helped me find the right stu

the employees here are very rude and will not allow you to return an item if you pay in cash if the item cost $100. the manager has the worst customer service that I have ever seen. treating paying customers with extreme disrespect just because I payed in cash. I am never returning to this store and feel like the manager handled this situation poorly and refused to return my item in my original form of tender because "no one uses cash anymore" just very unprofessional. I would give a 0 star if I could. this store does not follow store policies and if they accept cash as payment then they should be able to return my item in cash without disrespecting paying customers

My battery died and I called and spoke with a nice young man named Paul who not only got all the information I needed, but held the battery at my request until I was able to get there after a jump. This young man was courteous, knowledgeable, and had the best attitude. When I got there, he double checked all the information and rang my purchase and also changed the battery for me in the parking lot. Paul is an absolute rock star and I will be returning for future purchases.

So yesterday we had our belt come off and we were able to make it to advance auto where the workers were so helpful and willing to do whatever it took to help us sadly we couldn’t get the belt on but they did allow us to leave the car there over night