Advance Auto Parts

I recently needed a new battery and stopped by the local advance auto. The staff was ready and greeted me quickly when walking into the store and offered to assist. Explained to Aaron about needing a new battery and due to my car he needed to look at the style of battery due to being multiple types. Aaron recognized quickly it was a battery sold by advance auto, ran my details, and let me know it was covered under warranty. For a transaction I was expecting to spend much more on it was fully covered. This was refreshing when the employee could have easily just sold the battery and instead taking an extra step and saving the customer money. A great way to have repeat customers!!!

Staff at this location are very helpful and always go above and beyond to help with anything I need.

I had to have my battery replaced. Big thanks to Jennifer for being so helpful. Great customer service. I will be back.

Be careful when using a gift card here. The store employees lost funds that were supposed to be put back on after an exchange. They had no idea what to do and said call corporate — and corporate said go back to store 🤷🏻‍♂️

Britt in the Jacksonville store helped me resolve an issue that took me 4 days trying to do in Havelock and New Bern at first. It took her less than 30 minutes. She had an outstanding customer service attitude. She definitely deserves a raise or promotion. Need more people with her outstanding attitude.