Advance Auto Parts

These guys suck the only one who’s competent here is Reggie. I was trying to return an order and they gave me a hard time. I’ll return the order when Reggie is working and I will no longer be going here for anything unless I deal with Reggie! Ps The second worker, I tried to talk to was standing inside the building smoking probably not a great idea in an auto parts store. I went back today to get my part returned and Reggie did the return even though he was clearly agitated with my review yesterday. Stating “ohhh you’re the bad review the other day.” I responded “yessir” and apologized for leaving a review when I’ve always had great service with him. today that changed. He informs me that he got a bad email because of my review (that’s not my problem). At the end of the return he informs

I went in this afternoon looking for a part for my Tacoma. Josh assisted me with trying to locate the part. He was great to work with. Very courteous, helpful and easy going. To no fault of the store, the part wasn't available which has been a common thing with owning a Toyota. I'd defintely come back here for future parts/assistance.

They always go out of their way to make sure I have a good experience. I am sometimes a “last-minute” customer, yet they still treat me with friendliness and patience. At other stores (like Ace Hardware), being the last person in the door often feels like an inconvenience to the employees, but not here. They are ALWAYS super accommodating and genuinely pleasant to work with! Great crew and always have what I need!

I hardly ever leave reviews but the manager here has to be the grouchiest customer service rep/manager ive ever seen at any store. Like shockingly. All I asked for was a caliper and he started screaming at me that they dont sell the bracket, but I kept repeating myself that I want the whole caliper assembly. He just wasn't getting it. If you go into this store, youll know exactly who I'm talking about

I needed a somewhat obscure part for while passing through Laconia, NH late Thursday on a cross-country roadtrip. While the part was not in stock, the guys at the shop jumped through some hoops to ensure it was at the store first thing Friday morning. Sure enough, they opened right at 7:30 and I was able to buy the item I needed. They helped me pick and rent the correct tools for the job and were excellent representatives of Advance Auto. Best customer service I’ve had at an auto parts shop. I believe I was helped by Brian and Reggie, but everyone in the shop had the same attitude.