Advance Auto Parts

Blaine R was very knowledgeable, friendly, customer service-oriented, and went above and beyond to help me install the items I purchased. He installed my windshield wipers in the dark, cold and rain. He didn't make it seem like it was an inconvenience at all. I very much appreciate Blaine's help!

General manager Orville S. Claimed my items were opened while processing my return of 2 unused, unopened items, looking for a reason to deny the return trying to claim “tools are non returnable” “the return policy is right there at the front of the store” then proceeded to read the entire return policy which said nothing of the sorts and returned my items anyway. Very unprofessional, and lost my business at this location. Would be nice if the general manager didn’t lie to my face and have an attitude the entire time over $50 of unused items, for what, just to return it anyway? Just put the fries in the bag little bro.

Understaffed and Overpriced - I walked in to get a pair of headlight bulbs for my wife's car. I realized I could buy the exact bulbs 27% cheaper through an online source, but my wife wanted the headlights that evening, so I began waiting in line. and waiting ... and waiting ... There seemed to be only one employee working at the counter and there were multiple people in front of me. I don't know exactly how long I waited, but eventually my desire to save some money overcame my desire to wait in that line, so I put the bulbs back on the rack and walked out of the store.

Lazy, liars or both? My kids going to college nearby has an obvious battery problem in a 2013 Silverado. I sent him to this Advance (Sat 11/22, 11:00) because I’m a big fan of them back home. They told him it takes a specialist to even test the battery on a Chevy pick up truck and a specialist to install a battery. Would not help him. I sent him to a nearby AutoZone and of course they took care of it no problem. I’m appalled.

They have no clue what their doing, costing me more money. They gave me 2 wrong batteries, which they have on record, so now i have to get a new alternateur, really