Advance Auto Parts

I had an outstanding experience at the Advance Auto Parts location on NW 57th Street in Lauderhill thanks to Glen, the manager. He was extremely helpful, knowledgeable, and patient throughout the entire process. Glen took the time to clean the acid off my battery terminal and helped replace a bad battery, making what could have been a stressful situation feel easy and manageable. The level of attention and care he provided was truly above and beyond — honestly some of the best customer service I’ve ever experienced at an auto parts store. It’s rare to find someone so willing to help and ensure everything is done correctly. If you have any questions or need assistance, I highly recommend stopping by and asking for Glen. You’ll be in great hands.

Justin was up front today and was super helpful I brought in a 6 rib belt with no visible part # and he spent the time searching the inventory for a perfect match. His patience and knowledge about how to work the computer to find the right length belt was superb. He deserves a raise🙌🙌

They were pleasant enough it the receipt I had said I could get my online order curbside by calling a number, I did and was told I'd have to come inside to get my order. What if I were not able bodied and relied on the information on the receipt.

My battery died and AAA was able to give me a jump and test to confirm a replacement was needed. I went to this location right after since I was near to purchase a battery and the two rude women were like you trying to get a battery installed? Look outside it’s dark we’re not installing a battery. They were very condescending and rude! Mind you, there was still light outside per the photo I took. You’d think they’d have more compassion considering I had a child with me. I ended up at Auto Zone…. I paid and got install in no time.I will not be back after this poor experience.

They don’t honor their stores items’ price tag. If something is discounted and the price reflects that on the shelf, they still won’t sell it to you for that price advertised on the actual shelf sticker. Best you’ll get is ‘I don’t know i just work here’. Well, duh. Or my favorite ‘things are discounted to get them off the shelf but i can’t sell it to you at that price’… sorry, huh? Don’t advertise clearance prices if you’re not willing to sell them to customers, online and in-store. It’s a damn joke and false advertising. Get your clearance items off the floor and website then. Also had to place an order for something else and literally had to walk them through how to do it. Is there no training here?!