Advance Auto Parts

This store has typically provided great customer service, but this was not the case yesterday when I tried to return a filter wrench that I purchased the day before. The wrench is in prestine condition, as all I did was remove it from the packaging (I was unable to use it on my vehicle due to it being slightly larger than the space available surrounding the filter). I was advised that the return could not be processed because the item had been removed from the original packing (cardboard backing and adhesive plastic wrap which I put back together as best as possible). I know for a fact that I have purchased items from this store before which had clearly been opened and returned, with their packaging taped shut or stapled shut, so it is disappointing that my return was declined. There are 3

The guys in the commercial department are awesome! Chris and Dean are VERY professional and knowledgeable. Its a pleasure to do business with them. It makes my job a lot easier! KEEP UP THE GREAT WORK!!!

Part was acceptable though the packaging was in poor care and sorry discretion. Praying for them to be able to get it together. Did have to visit the next day to get the filter and this was the condition of the acquisitioned filter from another store. Picked up the 6 quarts of oil for my 3.5 HO Mopar yesterday.

I would like to give a 0 but its not an option. I came in to get a set of front break pads on a 2000 toyota avalon. The store manager helping me seemed to be slightly interested in another customer while looking up break pads. I got home and have a product not compatible with my vehical. Now I have to put the car back together to go get an exchange. And if the question comes up he sold me the rear pads.... nope these are not them. 100% missed the customer needs.

I stopped into this Advance auto Saturday to get a new battery. Miss Lilly met me at the service desk to assist me. Miss Lilly was pleasant and good natured. I wanted to make sure it was indeed a battery that needed replacing so I asked for a battery/alternator/starter motor test. She promptly grabbed the test equipment and tested all three. She determined the battery had a bad cell and looked up the battery I needed for my wife’s 2017 Sonata 2.4L engine. Wow, the cost of batteries these days is insane! Anyway, I asked Miss Lilly if Advance still installs the battery for free and she replied yes but thought she couldn’t replace mine because the air filter intake line wrapped over the top of the battery. Knowing the cost of FREE BATTERY INSTALLATION is built into the cost of the bat