Advance Auto Parts

I bought a battery jumper that I never ended up using because my boyfriend had cables and jumped my car, and I took it to the dealership and traded it in. So I have this item, new, just with a damaged box because there’s no handle on it and the top part broke off, and I’m not allowed to get a refund, nor was it explained to me at checkout that this item was one that couldn’t be refunded at all, or especially if opened because it’s electronic. It’s not listed anywhere that I could see that said that, I was not told that at checkout. As an autistic man, I feel lots of times, people like to take advantage of myself and my money. And this is one of those times. Thanks a lot Advanced Auto. I’m going to O’Reily’s for lifetime now!

I'm definitely not pleased with the level of customer service I received. I walked in yesterday a little after noon and could tell instantly the young man behind the counter was not in a good mood. A lady was at the counter already checking out and was trying to make small talk but he wasn't having it and barely engaging with her. When it was my turn I asked if it was possible to get a battery check and he just simply stated no and gave no follow up. I asked when would be a better time to come back and he said I don't know. I just stared at him and he said he was short staffed and the only one there. I said have a good day and left.

I place an online order for 3 options for a headlight bulb for my Jeep as recommended by their website. I was a little confused how all 3 could fix my specific vehicle, so I ended up placing the order for all 3 just to be safe. When I go the order back, one of the items they gave me was incorrect from the order I placed (they gave me an h1 instead of an h11). I even double-checked my receipt to make sure I wasn't in the wrong. When I tried to return the 2 unused items, the front desk clerk told me they don't accept bulb returns, even if the box was unopened and the item unused. I didn't push it because I was a little taken aback and in a hurry; however, I went home to check their return policy on their website, which says that they DID actually accept returns for those items. So they lie

Absolute nightmare at this location.. the manager sits and has his employees do his job watching customers being nice to employees and his staff is flat out RUDE.. the GM was supposedly one of the employees that day I was there and he was rude as well. It used to be hit or miss a good location to go to, not now. As previous customer I took my buying elsewhere.. the manager I’m referring to looks like the old JellyRoll like the singer when JellyRoll was heavy… you are not a managerial person at all. Company is going downhill with this locations staff…

Had to jump start my car (very corroded positive terminal) and figured I’d have them test my 4 year old battery. They could have sold me a new battery (that was my plan) but they didn’t! Good guys!