Advance Auto Parts

I was in a bind in the middle of a repair and called the store to see if they had the part I needed. The manager checked and confirmed they did. I told them I wouldn’t be able to get there before they closed and they said they would set the part aside with my name on it. I really appreciate that level of customer service. If you need auto parts, I’d definitely check out the Advance Auto Parts in North East, MD.

Walked in and was barely acknowledged. Stood infront of the girl at the counter for about 5 min holding product's to purchase and was completely ignored by both girls at the front. Just go to the walmart in the plaza its cheaper and they actually acknowledge their customers. No wonder this locations shelves were so baron. Probably will be put under by walmart in the next year and its not about product selection its over customer service and common decency.

Paid premium prices for a battery specifically because Advance Auto advertises FREE battery installation. Got there around 5 p.m. on a Saturday with a dead Ram 1500 that had to be jumped just to reach the store. No tools. The employee flat-out refused to install it and said, “my manager told me I don’t have to install batteries today.” So the advertised service just… doesn’t apply when they don’t feel like it? If you’re going to charge more than competitors and then refuse basic advertised services, don’t bother advertising them at all. Absolutely unacceptable. Last dollar I’ll ever spend at the North East, MD Advance Auto.

They had everything for my breaking system in stock when other stores in the area didn't. They were very kind, understanding and helpful. Chris went out of his way to make sure I had everything I needed. I was in a tough stop and they hooked me up! Thank you!

I went into the store expecting to get a bit of help with a polish only to be told they had no idea. They also had no clue about almost every part I asked about. I guess expected an auto parts store to have employees that were knowledgeable about Auto parts and accessories. BTW all of my questions were very basic. All in all the employees were very polite and respectful. They just need more and or better training.