Advance Auto Parts

I was in Norwood Monday, 2/23/26 when I had trouble starting my car. I live 60 miles away, and figured I’d need a new battery. A young man came out, worked 15-20 minutes cleaning my battery. He tested it and it was fine after all. It was freezing cold with 30 mph winds. I felt so bad for him. When I asked how much I owed, he said nothing at all. I am beyond impressed with his honesty and courtesy. It’s hard to find that kind of customer service these days.

Usually has all the parts I need if not I can have it ordered to the house or store which is nice.

We always go to this location for parts and they've always been very helpful. I was disappointed in Ryan throwing our cabin air filter frame in the trash after he ordered a new filter for us. It seems like he would have known or at least noticed the frame was needed for the new filter. Went back today to see if it was put aside for us, but it wasn’t. A sweet lady named Sandy found it for us in a trash can.

Easy Location too find an the goods you are trying to hunt for they'll let you know if they have it in or not an amazing workers within the stores.

So my mother was there today to return $14 worth of stuff. A guy didn't even ask for receipt, but wrote down her license plate and her license number. Um why? I get it if it was $50 or more worth of stuff, but it was $14. I guess because she had accent, not fluent in english and Asian, you didn't trust her return. Do better. Thanks for hurting her feeling. Will definitely not be back here and not recommend this place.