Advance Auto Parts

Customer service is a hit or miss and can be non-existent at this location. Came in to pickup an online order for some sparkplugs and the front cashier guy told me to just cancel the order because he couldn't find the part, rude and short, despite the website said they have the stock at this specific location. On other occasions, some employees are helpful and is a pleasant to deal with.

visit the south shore locations... like to look for the deals and the website has a filter and flow. ordered for pick up a few times with good results and was promptly contacted when an item checked out online wasn't on hand. In-store sections seem to be going through a reorganizing/shelving update (3/2026) which is usually a good sign someones paying attention but the staff report they're given little notice and tight windows to reorganize which lead to states of disarray in aisles during business hours on my runs insto several locations in my area. Still encountering price discrepencies from initial Google/Safari result tile links with higher one$ showing on the AAPs host page when the links are clicked ...it's almost a given which is always aggrivating. AAP needs to uncross wires with

I would like to thank Joann at Advance Auto in Randolph for her impeccable customer service and helping find the part I need for my vehicle.

The district manager Leo was so very helpful on all levels. My son & I needed help with the drive belt had slipped off on the car.. Leo helped with it & got us on our way.. literally.. He was a savior that day. He wasn't expecting anything for his help. He also is passionate about giving his crew members the opportunity to learn & advance. My son & I was very thankful & grateful to stumble in on the day especially when Leo was working he really helped us out big time and informed us to reach out anytime we ever felt the need. !! The community needs more of this humbleness.

Advanced Auto Parts is my go-to store whenever I need anything from my car. I've worked in retail for most of my life at Saks Fifth Avenue and customer service is key when there is so much competition. Everyone there is so great even when you call on the phone I've spoken to Joanne and Darren and they were more than helpful to look for products for me. I have to give a big shout out to Rafael who really went above and beyond to help me with a very frustrating issue and even helped me to my car. I highly recommend them and I want to thank them again