Advance Auto Parts

I visited the Advance Auto store at 4 pm yesterday evening to purchase a new battery. Prior to completing the purchase, I inquired with the sales associate, a Caucasian female, whether she was knowledgeable about properly replacing a battery. I posed this question three times before shutting off my truck's engine, after which I allowed the staff to replace the battery. However, they inadvertently caused additional issues, as they were unable to correctly install the new battery, and when they reconnected the old one, my truck failed to start. Another customer attempted to assist me, but we were unsuccessful in getting my truck to start. I requested a refund for the $222 I had spent on the battery, which led to a negative reaction from the staff. I remained calm and composed throughout the

Efficient, knowledgeable and best in the crew ask for Andrew. Thank you

Was left on hold for 25 minutes before I hung up. I even drove over there to see if they were busy. My car and one other car besides the delivery vehicles were the only ones in the parking lot and only one person at the counter. I used to work with Advance Auto so I know those phones make an annoying sound if you leave someone on hold for too long. Not sure what the problem was or if they just didn’t wanna work, but that’s ridiculous. 25 minute hold and they weren’t busy? Come on. So I drove down the road to O’Reillys and got what I needed, not wanting to deal with Advance

Just went in to get this. Got to the register and they say it's 29.99. I stated not by the sticker. The lady said I'm not the manager. So we asked for the manager. She said he was in the bathroom. We waited 20 minutes for him to get out. Then he said oh we are making price changes. Well sir that's not my fault. He slams his hands on the counter so corporate here I come with my complaint.

I bought a couple of things, the receipt never arrived in my email and when I wanted to return them they didn't accept it because I didn't have a receipt