Advance Auto Parts

Thank you Lawrence at the Watertown NY location for the excellent customer service! He helped us with a friendly, cheerful attitude and came outside in 6 degree weather to make sure everything was taken care of. Appreciate your help. Will definitely return to your location for future purchases.

Needs a year make and model to tell me if there's a jug of antifreeze that is blue on the shelf. Then proceeds to hangup when I question why he needs a year make and model to tell me if there's a gray jug with blue liquid infront of his face. Apparently common sense isn't a job requirement here.

Bought a battery from there two weeks ago for 305 and found out I don’t need it just a new starter so went to take the unused battery back and was told they don’t take electronics back even they take batteries back if unused on the direct website and the I believe Mexican I believe at least he was Mexican or something similar and said his name was Tom, but I doubt that was his real name as I told him I’ll be talking to corporate about him. Which I haven’t yet done so quote unquote manager as he stated he was, was very rude and started before I even said anything to him. Was very unprofessional. I will never go back there again and would never recommend them ever again. I’ve always done my business there but after two weeks ago with the way I was treated I’ll never again! I’ll spend my mone

Gentleman named Brandan makes this location a 5 star. He’s always been extremely helpful, recently he made an honest mistake and made it right giving us excellent service while most wouldn’t. Will continue to bring all my business here as long as he’s there. Deserves a raise!

The cash attendant was inept. Couldn't find my account even when I showed him a receipt from the same company with my account clearly visible. He seemed uninterested in my business.