Advanced Financial Services

The report agents were very nasty and unhelpful despite my bill being paid. I understand they have to wait for a confirmation, However that wasn’t what my visit was for, I explained I know my rights and have a right to retrieve my personal items from the vehicle and was denied twice. This is clearly a family owned business or the people within are closely related in some form. They were very hostile and disrespectful to the point where I had to file a police report and am now seeking legal action against the company. I had to document my entire experience and I highly encourage anyone else to do the same when visiting. They’ll deny you a paper trail, But I’ve created my own.

Even though having my car repossessed was not an easy experience, I have to give credit to this repossession company for handling the situation with professionalism and respect. The team was courteous, clear in their communication, and followed all procedures properly. They answered my questions without judgment, explained what I needed to do next, and treated me fairly throughout the process. While it wasn’t the outcome I wanted, they made a difficult situation much less stressful than it could have been. If you ever find yourself dealing with a repossession, this is the kind of company you’d hope to be involved—honest, efficient, and respectful.

Got my car back from the lot with damages clearly from the wrecker arm of the tow truck. Went inside to discuss why there’s a hole in my car and what we’re going to do about it. Took main dude 10 minutes to answer me from the front window replying to me “I’m wasting his time” he then comes outside saying something about red paint transfer.. must’ve been another one of his mistakes… I said where’s the check book he told me kick rocks.

They empty your car theirselves once you give them the key. They must’ve thought i wouldn’t know what was in my car! They took my cables and my perfume and prolly more that i didnt Realized! Then gave me the wrong license plate like i wouldn't Notice!!

The worst customer service experience I've ever had in my entire 47 years of life. I have never in my life been treated with such disrespect. This entire business is a SCAM they literally made up an excuse to not give me back my car. Telling me they were getting an inspection but I was standing at the front door an they weren't open. I'm an calling better busyness to make a formal complaint. Anyone doing any business with them be prepared to be swindled out of now money an time then you think. The later on the phone is horrible