Albany Used Auto Parts

I have worked in customer service for almost 14 years and in all of those years, I have never treated anyone as poorly as I was treated. I was given the run around about the part that I ordered and when I called, I was hung up on. And when someone did come to the phone, he had an attitude. I was told that my call would be returned, it never was. In one day, I had to call 20 times in order to speak with someone! And when I did finally talk to someone, I was placed on hold for 20 minutes! I was cut off when I was trying to speak, and they were just rude all together. The owner wasn't the most pleasant either. And when I was trying to voice my concern, he cut me off as well. I will never use this establishment and I will be sure to tell my family and friends not to as well. So, a week after

These people are no professional, hangs up on you does not call you back. Offers delivery in Albany and does not even communicate with the person that just paid them 500 dollars for a transmission that they do not even know works. So unprofessional Dang a month or so goes by and you still angry glad I’m on your mind today I appreciate that….let’s show the text messages where you stated that all transmission looks the same while you gave me a Toyota transmission instead of a Nissan transmission let shows the photos of the difference… you just mad because I’m a woman who was a mechanic in the navy and you could get me… have a nice day

Dont waste your time or money! I'm not even going to bother wasting my time filing a small claims in court! I'm outside their building as I write this! Someone was inside flipping through paperwork when I arrived but never answered the door! Or answered the phone! I ordered a rear door latch for my 04 f150 Tuesday morning around 10am. I was told it was going to be pulled that day after it arrived. I received no call that day. I called back the day after and long story short I received excuses every day with a promise of it being pulled. It is Saturday. From one small business to another, you're disgraceful! 28-Sep-19 10:40am Cheers, Update: I returned later and received a partial refund. Better communication helps. Thank you.

So I bought a transmission from here it didn’t work so I returned it. I had a 90 day warranty and returned it within 30 days. I was told I would be sent a refund through Walmart the next morning by 12:00 but that didn’t happen and every time I call no one will answer and no one will respond to text msgs. Gotta be the worst place ever. Would never recommend to anyone. And so now looks like small claims court is the only way I can get my money. Update *** I spoke with the owner several times, he has promised to send my money over and over but it’s been four days and I still don’t have my money that he has acknowledged to owing me and now won’t answer the phone or respond to text msgs. So he’s forcing me to file a claim against him although I really didn’t want to have to he leaves me no cho

Called early this morning 09/02/22 and asked how much he’d buy a used broke down car for. Mike told me $300 and we agreed. He told me he’d call when he was on the way to the car and he never did. Only called after he got there and said he’d give us $50 because the motor wasn’t in it. (It was) my husband pulled up and mike was gone. Refused to answer my calls or texts so my husband called him and mine told him the car wasn’t worth it and that he wouldn’t pay $300 for a vehicle without a motor. My husband then asked if he had gotten out of his vehicle to look at it to which he replied yes but obviously did not. We asked our friends who currently have the car in their yard if he ever got out. They said no he sat in his vehicle the whole time. Terrible company. Terrible customer service. Terr