Alliance Auto Care

I’ve never written a review like this before, but Alliance Auto Care truly deserves it. I didn’t even bring my car to them, I’m in another state. Joe and Connor still helped me with a vehicle purchase by doing a remote video inspection, and for a very modest fee, they delivered a level of service and peace of mind that was worth far more than what I paid. Joe is a rare gem, a true expert, endlessly patient, and one of the kindest people you’ll meet. He’s a wealth of knowledge, always available to answer questions, and somehow makes you feel like you’re his only customer. Connor was just as professional and helpful, and together they set a new standard for what customer service should be. The inspection fee was more than fair, honestly, almost too fair for the amount of expertise and time t

I want to share my voice among all these others that have had an incredible experience with alliance auto care. Im not a person who should have a G wagon. I dont make enough money. I dont fit in with the club. My wife asked me to get her something that had power, was excellent in snow, with lockers front and back, had round headlights, and was not a jeep. That left one option. Since buying our G wagon, a 2016, we have replaced all steering, bushings, antennas on top, changed all fluids, replaced all suspension, etc. I put 20k into refurbishing this thing before I met alliance. After all that, there were still issues with drivability, the lockers didnt work (which we didnt know beforehand), the seats were uncomfortable, 4wd only worked in low range, and livability with the infotainm

I had a large number of problems with my car. I took my car to other shops and kept getting different results and diagnosis. Seeing that Alliance specialized in European autos, I gave them a shot. They were able to find the issues and went beyond to cover ALL issues related to that pesky check engine light. Conner and Joe were very patient and did everything right the first time. They even had an expert come in from another shop to help as my car had a rather unique problem they had not seen before. So instead of giving up, they took the time and resources to find an affordable solution to my repairs. HUGE thank you to everyone involved in this rather troublesome Jaguar.

Joe, Ryan, and the team at Alliance is absolutely awesome. I've worked with Joe to customize 2 Gwagens. Both of which got a lift, tires, wheels, and more. The 2nd one Joe and the team built for me was a dream come true - 4" lift, wheels + tires, front and rear bumpers, sliders, winch, and upgraded infotainment system. Many shops are capable of bolting parts on a right, but Joe does so, so much more. He gave us white glove treatment starting at the initial inquiry. We spent time at the shop talking through options, got deep into design work, and gave me detailed quotes for our dream build. Joe even helped us source the vehicle, coordinate shipping right to the shop, and sent me progress pics along the way. If you have any European vehicle, especially a Mercedes G wagen, you need to work

I brought in my 2005 Mercedes 320 CLK to Alluance on July 30th at their direction, They told me when to bring it in.to have the hydraulic cylinders on the convertible top checked for leaks because the top was not working properly. The car sat for 10 days without them working on it and then when they did diagnose it it sat again for another 8 days and when I asked why they weren’t working on it I was told “ Our business model has changed to mainly G wagons so we are prioritizing them and they are coming in before your car” I said you committed to me to fix my car and when to bring it in, and now you are not honoring that? That is Extremely Poor customer service and the response was “Yes I know, I agree but I am sorry” I said so you are not going to do anything about it to honor your com