Allstate Services Towing & Recovery

If I could give 0 stars I would! Chris is rude, disrespectful and a liar! I requested simple items left in vehicle (aftermarket floor mats and vehicle registration and insurance cards) to be returned to me. I was given the run around, told I would be charged, that I could not have floor mats as they had to go with the vehicle even though I had factory floor mats to put back in car. My lien holder even contacted Chris and told him I was not to be charged and I was authorized to be able to get these items and Chris lied to my lien holder stating everything was removed from vehicle when he took it. I called and messaged many times with no return calls to set up appointment. I also spoke with Tri State from Platville Wisconsin and they were just as awful/disrespectful to deal with. My car was

Spoke to Chris several times. Their office lady told me I had to bring nothing but an ID to get my car back. He deliberately wants to show up late so I have to pay the 100$ "after hours" fee past 3pm. Every time I call him there is a new fee. Luckily my car is locked otherwise I've read other reviews on him stealing out of cars. They dont release cars on friday-monday. So yet another fee for it sittinf in their lot despite me being able to pick it up anytime today to avoid longer lot fees. This guy is a walking scam and liar. If you had your car repod by these guys, it was because they are the cheapest and most unreliable. I hope you read this message Chris. Ill keep an eye out for you I promise

I received excellent, professional service from Brad, the driver who came to help me. Brad is experienced, knowledgeable, personable, and drives a flatbed truck that impressed me as probably the best there is. It's also sparkling clean, and that to me is a reflection of the pride Brad takes in his work. I felt confidence in him from the moment he arrived. The entire towing job went smoothly. If I ever need this type of service again, I will ask for Brad, and I will recommend him to anyone. I'm in my late 60s and have had towing or other types of emergency help many times before.

This place is a real piece of work. It has taken 3 weeks to get my stuff out of my repossessed car charged me 50.00 to get it. Was late to the appt that he insisted that I had to have . Refuses phone calls doesn't return messages. Then says I don't know where the car is. People do not use them. It's awful.

By far the worst towing company I have ever dealt with. Terrible customer service. My wife was in an accident and the vehicle was not drivable, but it was off of the roadway, parked in a driveway. The tow driver called and told me that he would be there in 15/20 minutes. He arrives an hour and fifteen minutes later. No phone call to let me know if he was still coming. I called his cell phone. It went to voice mail everytime. When he arrived, I told him I wanted my vehicle towed to a body shop in Coralville. We looked up the body shop on google maps. The next day, I called the body shop to see what the estimate was and I was informed that my vehicle was not there. I called Allstate and I was told that my vehicle was towed back to their shop in Wilton and now being towed to the body shop