American Recovery Specialists

This is supposed to be a business. The website says it is open from Monday through Friday 10 AM to 3 PM. I went online and scheduled to pick up my vehicle on Friday at 11 AM. I then get a phone call stating that there seems to be only one guy in the entire company that is allowed to process my vehicle for me to pick it up and he’s not going to be there. Therefore I have to wait three extra days in order to pick up my vehicle totally unacceptable. There was no wiggle room. I even offered an idea to process the vehicle and leave it for someone else who was supposed to be there on a day that it’s supposed to be open And that way I can just show my identification because it’s been processed already and leave with the vehicle absolute no help was given poor customer service the person that was

I had a truly horrendous experience with American Recovery Service. Not only did they leave my items carelessly thrown into a bag, but several valuables were missing from my car after they supposedly completed their "recovery" process. The lack of care and professionalism is utterly unacceptable. When I tried to call and advise them this was the process I was told I’m sorry I only take calls. Avoid this company at all costs if you value your belongings and sanity.

After reading previous reviews I was dreading going to pick up my vehicle. The situation I'm going through was bad enough... I was not looking forward to being treated rudely based on what other reviewers were saying about their personal experiences. My experience with them was exactly the opposite of what I expected. The woman at the front desk was nice and so was the man who brought my vehicle out. They both apologized for the wait, though the wait was not terribly long. I felt they were professional and friendly, and I am glad to have had that kind of treatment while going through this experience.

My situation was unfortunate however the personal were professional and courteous. I had to go to the ER the evening before and got home late and left the prescriptions in my vehicle. I woke up the next morning to go to the pharmacy and noticed my vehicle was gone. I then contacted my finance agency and found was told it was located at ARS so I drove over and spoke with a gentleman who said I was unable to get my vehicle until Monday but he was able to get my prescriptions for me so they could be filled. So on monday I was able to get everything done to get my vehicle back. Spoke with the manager and set up an appointment with ease. All in all everyone were courteous, prompt, efficientand professional despite the circumstance . They made the best of a bad situation. Thanks

FYI- this will be a lengthly but honest & thorough review. My car had been towed by this company earlier this month, and when I was informed where I could find my car & the company who had it, I quickly googled them to do my research. All the negative feedback others had left on them was surely enough to worry me & add more stress to my situation. When I tell ya'll MY PERSONAL experience with these people was NOTHING like what I had read about, it wasn't! It is true you do have to call a few times to get thru to someone, but making an appointment to come get my personal belongings was super quick & easy. When I arrived there, I was not permitted on the lot or anywhere near my car, they had already packed up my belongings and just pushed the box thru the gate. I thought that was very odd &