Amsler Automotive

I paid a hefty storage fee earlier this year and I feel I was ripped off.

I have mixed feelings about Amslers. My parents have been coming here for years along with one other place. I had a repair done and the next day my engine light came on. So I went back just to ask if they knew why, I was not rude because I knew it could have absolutely nothing to do with what they repaired it was just a general question. I spoke with the owner(i think), older gentleman, was very kind and understanding. One of the workers came out from the back (guessing about 35 - 40 years old) marched out the front door to my car, did whatever, came back in with an extreme attitude and said "its nothing we did". After the worker walked back into the back i looked at the owner and said " i never said it was, i just figured id come back here". There was also something else i went there for

If I could give more than 5 stars I would. This was the best tow truck experience I’ve ever had. Will was more than amazing. He got to my car well before the estimated arrival time, had my car up on the flat bed and ready to go in less than 5 minutes. I opted through triple A to ride with him to my desired destination and I was honestly not looking forward to driving in a car with a stranger but he made me feel comfortable and we talked about cars and trucks the whole way to my desired destination. I hope whoever his boss is sees this because he deserves some brownie points for being such a great employee, especially on his last job of the day.

Do not use them ever!! They are inexperienced and cowards. I had to use them through AAA for a tow. They knew the type of car I had. Instead of them saying or knowing that they didn’t have the proper tow equipment, they used the wrong type of tow truck for my car and damaged the whole front bumper of my vehicle that just got repaired. When I spoke with management they would not take responsibility and said the damage did not occur when there were witnesses and an entire body shop observed what their driver did. After the one conversation with management I never heard from them again after calling them several times for remediation. Other measures will have to be taken when all of this could have been resolved and handled an easier way. Poor customer service. What’s your insurance policy fo

Overall satisfied with the work and the pricing. not so much AAA and the time it took to get assistance and a tow . I had to get a new alternator , they were able to complete it in a day. The labor prices are very reasonable. The part seemed to be a bit expensive. overall a good experience . I would recommend them.