Armada Towing Service

Well to start the female I'm assuming it's a female by the sound of her voice is very rude and not understanding at all. Came here with my spouse to get some things out of her car after a really bad wreck. My spouse can hardly walk never the less able to bend. They said only she can enter the tow yard to retrieve her belongings. I stated that she has a hard time bending over and that if it was ok for me to assist her and of course they denied my request. They do have a gentleman watching her retrieve her so I'm sure if they are concerned with someone steeling something it would not be the case. This place has a bunch of bad reviews I'm. Sure this one is just one more to the collection.

The sheriff didn't indicate that they was calling their own contracted tow company n it was very expensive for not even a whole 24 hrs after towing. The sheriff's fees were more than the actual tow yard fees. Smh

This is the worst place! I called at 6:15 for a tow (that was literally a 2 mile tow) and by 8:45, they did not show. I called to get an update and was told I had to call AAA. This was not a AAA call - it was a regular tow. They told me they couldn't help me.

Today at 9:45 am, I called AAA for roadside towing service. Armada gave a 10:26 am eta. Then they upgraded the status to 10:54 am. Then they upgraded to12:40 pm. I called AAA to say if Armada can’t give me a tow can they at least change my tire. Still waiting at 11:30 am, AAA tells me Armada canceled dispatching to my location. It appears Armada caught an attitude and canceled giving me roadside service. Note, I had issues with Armada dispatching to me before.

If I could give 0 stars to this place I would! This place is an absolute scam! I had a truck towed and trying to get my truck back was an absolute nightmare. The lady who answers the phone (didn’t get a name) not only cuts you off when trying to speak but she is so rude and unprofessional, I honestly don’t know how she got hired or why they haven’t taught her how to have any basic customer service skills or decency! I called for two days straight asking my fees (a whopping $1,180) and where they had my truck. She clearly gave me the address on Carob Street in Fontana, when my mom goes to pick up the truck she says it wasn’t there and that it was in San Bernardino (search it up on apple maps and the location says permanently closed) even though I called and asked and not only did she confi