Arrow Towing LLC

Car thieves in disguise. They seem to wait for the moment you step away, then tow your vehicle immediately—no 15-minute grace period, no warning, just opportunistic towing. Imagine having your car towed while it’s parked in front of your own garage, blocking no one, on a dead-end street. They label it a “fire lane,” yet there isn’t even a red curb to indicate that. There was no proof of violation provided and no effort made to give time to move the car. On top of that, they charge excessive fees just to retrieve your own vehicle. It’s hard to see the value they provide to the community. Instead, it feels like they profit off residents through aggressive enforcement. What’s even more concerning is how HOAs seem to enable this, turning neighborhood enforcement into something that feels ho

Parked my car in front of my own home in the Preserve community in Chino while attending to my child, and it was towed almost immediately—without any warning or notice of a violation. When I called, I was told it would cost $450 to retrieve it after hours or $320 the next day. It’s disappointing to see this level of over-enforcement in a community we’ve lived in for years and consider home. The towing company works with the HOA to remove vehicles parked right outside residents’ homes and then charges extremely high fees to get them back. The after-hours fee of $450 is especially excessive. This feels less like fair enforcement and more like a system that profits at residents’ expense. The situation comes across as unfair and unreasonable, with steep penalties that seem to primarily benef

Unlawful Tow - Violating California Vehicle Code §22658 My car was towed from directly in front of my driveway at Willow Park Homes (11236 Terra Vista Pkwy, Rancho Cucamonga), where there were no "No Parking" signs, no red curb, and no indication that towing was enforced in that specific area. After the tow, I was told by the towing company's sales manager Eric that this type of short-term parking with hazard lights was actually "allowed," yet my vehicle was taken anyway with zero notice or documentation provided. This tow violated multiple provisions of California Vehicle Code §22658, which applies even on private property and HOA-controlled communities: §22658(a) prohibits towing unless the vehicle is in clear violation (e.g., blocking fire lane, unauthorized space). §22658(e) requi

This towing company was a nightmare to deal with. They took over an hour to arrive, and when they finally showed up, the driver was rude and dismissive. On top of that, they charged me way more than what was quoted on the phone. I would never use them again

This towing company has some sort of contract with Le Parc complex in Chino Hills and denied me a towing service for a vehicle that was parked in my parking spot with no credentials or authorization from me (I'm a renter on the property that they solicit for). I'm not complaining on here about someone parked that was parked in my parking spot. It's that this towing company is the company we have to call for this problem because they signed with the HOA management to take unauthorized vehicles. The manager, Eric said he, "will not do business" with me and hung up because I told him not to raise his voice at me. Eric, im not a lawyer but im pretty sure you have a contractual agreement to handle this situation under whatever protocols you have with the Le Parc HOA firm. Just because I didn't