Ascendance Truck Centers

I had an awesome experience here with the parts department Shawn has gone above and beyond with his knowledge of parts and customer service I have never had another dealer treat me the way I have been treated here. This place is number 1. I had a great experience with Moe also. So to all of those looking for excellent customer care and quality service this is where you need to go. Shawn has set the bar high and this is how customers should be treated. He made sure I had all these correct parts called to check on me to see if there was anything else they could do to help! Fantastic people here! I’m so impressed and blown away by their service. Thank you!

From now on I will never buy an International truck again, and I definitely won’t recommend it to anyone either. The games the dealers play are unbelievable. Getting parts the same day is almost impossible. For some truck parts they charge three or four times the normal price. This place is open five days a week, but every time I go there they don’t even have the most basic parts in stock. I feel like they purposely don’t keep parts on the shelves. Maybe it has something to do with taxes or inventory, I don’t know, but it leaves customers stuck and frustrated. For a tiny part they tell me it will arrive in four days, and the parts guy talks to customers like it’s a joke. It’s really disrespectful and unprofessional. Even when they actually have the parts, they still make annoying excuses

Hello, Just wanted to leave a quick review because customer service is importsnt to me. I needed assistance to bring parts to my vehicle and the parts dept offered before I even asked. You have a great TEAM there. Thank you again!

Had somany problems with getting ahold of the servise maneger Omar to figure out what’s up with my truck . Every time I call he is never there or something comes up. When is a good time to reach him??

This company fails to get our parts order correct every time we call. We ordered parts 2 weeks ago, we had to call them to check on the order a week after it was placed and was told they weren’t sure if we needed tie rods or ends. They never even bothered to call and ask us, we had to call them. We were told they would arrive Thursday, Thursday comes and no parts arrived, they didn’t answer the phone for 3 days and finally Wednesday the parts arrived. We opened our order and they weren’t even correct. Someone in their company really needs to get their ducks in a row.