ASTORIA HEIGHT COLLISION INC

My experience with Andy (the mechanic) and his secretary Desire has been nothing but lies, negligence, and zero accountability. My car sat for months with no real progress, while Andy repeatedly promised “next week” every time I checked in — despite already having collected the insurance money. The vehicle is still unfinished. While in their possession, my car was left on the street, booted, and then towed. I had to pay out of pocket for everything, and Andy tried to blame me even though the car was under his care. He also lost my car key during this mess. Andy even claimed he “extended the rental” due to delays with parts, but the rental company confirmed he hadn’t extended anything in over TWO MONTHS. I was stuck covering rental costs on my own. Just another lie on top of many. To mak

After I got into a car accident, I had my car towed to this shop. The shop manager, Andy, was extremely helpful in speaking to my insurance and was with me every step of the way. His assistant, Desiree was also extremely kind and went above and beyond to explain every step of the insurance process. When my insurance considered the car a total, I went to the shop to get the items from my car. Unfortunately, when I went to pickup my items, my camera bag, with over $500 worth of equipment, as well as a bottle of cologne I kept in the car, were stolen. Andy had defended his workers as any manager would and told me they don’t steal. Unless my stuff grew legs and walked away, it was obviously stolen. MAKE SURE TO TAKE YOUR BELONGINGS OUT OF YOUR CAR BEFORE HANDING IT OVER TO THIS SHOP. Update

My car was towed to this shop after it had been in an accident while it was parked. After seeing the reviews I thought I would have a terrible experience but it was too late they were already working on my car to remove it. The owner was always available to answer my questions and inform me of the process. At one point the insurance didn't want to cover a damage they declared from wear and tear and the owner persisted until they finally paid for the damages. I am very pleased with their service. My car was returned to me in excellent condition. You can't even tell it was involved in an accident unless you run a carfax of course. I highly recommend them.

I was just at this shop picking up my car after so many delays with parts which unfortunately isn't the shop's fault. I spoke with the dealership and my insurance company and even though I don't know much about the process I've learned quite a bit. I would not want to be in this business right now as it seems so many issues aren't in the shop's control and they spend half their time explaining to customers and the other half trying to get parts. If they could make the parts they probably would as it is not in their best interest to hold on to cars for months on end. I have a newer car 2019 which I feel is old enough that parts should be in stock but unfortunately when the pandemic hit everything stopped and even though we are now more or less back to normal the manufacturer's aren't back t

Worst Body Shop ever. Andy kept my car for three months, coming up with new stories every few days for 2 months as to why my car would not be ready on time. Always a part ordered was wrong or the last part he needed was on backorder and once it got there he realized he needed an additional part. This happened time after time until he told me he couldnt find brakes and once the brakes got there, he couldnt find the brake pad clips and had to special order those from the manufacturer. So I had to have a full set of brake pads dropped off to him.Once I finally got my car back - after driving, I noticed my car was wobbling when braking. I brought my car to another shop and they showed me he only installed new brake pads on the front passenger side. Also my front bumper he installed is sticking