Audi Chicago Service Center

Steep Decline in Customer Service Since AutoNation Takeover I brought my Audi Q5 into Audi of Chicago (AutoNation) for its required 20,000-mile maintenance, and the entire experience was frustrating from start to finish. Scheduling the appointment alone took three separate phone calls, each involving extended hold times, before I was finally able to reach the AutoNation call center. This was already a disappointing start for what should be a simple and efficient process. Upon arrival for my appointment, I was told to go to the desk “with the water bottle” where the service representative couldn’t be bothered with a good morning or to tell me his name. I was texted a link to upload my driver’s license and credit card information, but was not informed that I would also need my insurance card

Overall, I’m disappointed with the level of customer service and communication during my recent visit. The experience felt like a noticeable downgrade compared to when this location was part of Fletcher Jones. Over the past 10 years, I’ve purchased several vehicles through Fletcher Jones and consistently received outstanding service and timely updates. During this visit, I initially brought my vehicle in due to recurring software error messages indicating a “drive system malfunction,” even though the car was driving fine. I was told after one day that the vehicle was fixed. I came in to pick it up, waited for some time, and was then informed that the car was not actually ready and that I would need to return later. That was frustrating and could have been avoided with clearer communicatio

I had an excellent experience at the Audi Chicago Service Center thanks to Samir. He was knowledgeable, resourceful, and demonstrated outstanding communication and people skills throughout the entire process. My vehicle was taken care of promptly, and the repair was completed in a timely manner. The loaner vehicle was also a great addition and made the experience even smoother. Thank you, Samir, for your exceptional service and professionalism. Highly recommended!

Just had my car in and had a really great experience and appreciated the Advisor taking time explaining everything, the text updates and the video walk-through and approval. Rudy was great to work with and it definitely felt like they took their time to thoroughly go through everything with my car which I appreciate. That said, I don’t love that they charge a 3% credit card fee… it frankly feels pretty tacky given it’s a luxury brand.

Easy to schedule appt. Service advisor couldn't have been nicer and knowledgable. The text messages with videos of the car and updates was great. And a clean car on pickup! My only hiccup was, when booking online, they asked me for any other issues. I was having radio trouble. A bot asked me a BUNCH of questions. But that data went nowhere - my service advisor never saw it in my file so they didn't check it out. A very small bump in an otherwise pleasant and efficient experience.