Audi Marietta Parts Center

I recently ordered a part thinking I was purchasing from Audi Marietta, but it turns out the order was actually placed through Audi Atlanta. When I called to figure out what happened, I spoke with Juan at Audi Marietta—and I’m so glad I did. Juan was incredibly kind, patient, and understanding. Even though the order wasn’t with his dealership, he took the time to help me investigate what happened and even sent me an update on the order from Audi Atlanta. That level of care and service is rare these days. We need more people in customer service like Juan—genuine, helpful, and truly dedicated. Thank you, Juan, for going above and beyond!

Pay attention #JimEllis. Everyone was nice during the purchase. When I called my sales rep the first time, I went straight to voicemail and did not receive a call back. ...And he was working. Two days later I called back again and left another voicemail. I did not receive a call back. My wife called a couple of days later… Again… Voicemail and no call back. I guess the service stops after you buy. A colleague of mine bought a car there same day as me and he said he had the same experience! To put icing on the cake, they told me they would order an Atlanta Braves tag. That didn’t happen either. Thanks for all the follow up Drew.

Beware buying a used vehicle here and be sure to check the numbers before you sign. We were 'accidentally' overcharged on our taxes by the same amount the dealership discounted the sales price for us. Fortunately we caught the error by going online to confirm the sales tax before signing. Then we discovered that the car had problems that easily should've been caught by the 4567865 point inspection that was supposed to be done on all certified pre-owned cars, so had to bring the car back for repairs days after purchasing. Then a week before our temporary tag expired, we called to get an update but didnt get a call back until the day before it expired, when they told us the tags were held up because they had never done an emissions inspection! We would now have to go get our own emissions in

BEWARE...DO NOT BUY A NEW OR USED VEHICLE FROM HERE!!! Where do I begin?? I went to Jim Ellis Audi on August 3rd. I went to look at a Mini Cooper but Kevin Brayboy advised it was sold an hour before I got there. Disappointed, I inquired about a 2015 Nissan Altima. I looked at it but didn't test drive it, as I was disappointed about the Mini Cooper. We sat down and talked numbers. The sales manager said no to my final number, so I left. Big mistake coming back!! Kevin called me on Monday letting me know they accepted my offer. I went back in without financing and made the purchase, as I loved the car. I was told there was 50-60 point inspection completed and everything was good. LIES!! I took it to Nissan and paid $130.00 to ensure I wasn't buying a lemon or cash cow. The report showed seve

We bought my Audi here because of the service. That was a few years ago. Since then the customer service is terrible. I still love my Audi but will shop elsewhere when my warranty runs out. I dread taking my car in now for scheduled maintenance but do because it’s still under warranty. I feel completely disrespected and not appreciated as a customer.