Audi Ontario Service Center

This place sucks. Christian Orms was our tech and he was not helpful. He was so rude. Zero soft skills and zero customer service: Nothing was wrong with our car except a light that their own software caused. So you have to come on to get the warning light off. Yes. A scam. They wouldn't refund the "diagnostic" fee. He proceeded to say I didn't understand anything about cars. There's been a lot of miscommunication. I didn't want to argue so we're left with a scam fee. We'll be asking for a charge back.

I would like to give a huge shoutout to Diana Perez at Audi Ontario! She went above and beyond to ensure my car was fixed quickly and correctly. Diana was very friendly and responsive, answering all my questions with a great smile. The service department here is top-notch, and Diana is a big reason why I’ll come back.

Diana Perez always goes above and beyond to help me when having any repairs done. I have always experienced with all Audi Ontario employees being very nice, helpful and professional. I really recommend this dealership for car purchase and auto service.

I took my car to Audi Ontario for a misfire in cylinders 1 and 2. They kept it one day, cleared the code, charged me a diagnostic fee, and said it was likely bad gas or debris. I was told the issue was resolved and that if the check engine light came back within 3 months, I could return without paying another diagnostic fee. A week later, the same issue returned. I left the car there for a full week, and between both visits, it ended up taking over 21 days and the problem still wasn’t fixed. They then told me it might be a fuel injector, but wanted another $1,200 diagnostic fee. Adding the first fee I already paid to this second one would have been almost the cost of a brand-new injector. If a dealership can’t fully diagnose the issue the first time, they should clearly inform the custo

I recently moved and travel a long distance to use the same audi service center in Ontario. All of the service agents are awesome but my favorite is Diana Perez, she is so personable and always find ways to save money. We own 2 Audi’s and have both serviced in Ontario. Thanks Audi Ontario for making life a lot easier and I feel safe while driving.