Audi Rockville - Service & Repair Facility

I’m leaving this review specifically regarding the service experience, not the sales side. My 2020 Audi S6 was in service for nearly three months for what was originally presented as a relatively straightforward repair that was expected to take 3–5 business days once parts arrived. Over time, the repair scope expanded to include major issues such as the vacuum system, turbo-related components, and EVAP/emissions readiness problems. Each time the car appeared close to completion, a new issue was discovered, resulting in repeated delays and constantly shifting timelines. Communication throughout this process was inconsistent. I often had to reach out multiple times for updates, and completion dates were revised several times without clear explanations unless I physically came to the dealersh

Took my 2025 Q6E-Tron in for its 10,000 mile service. The service included a software update. The update failed and wouldn’t work. The dealer did what they could but nothing worked. So they contacted Audi Germany and that where the real issue started. It took Audi Germany 3 weeks to reply to the request for information. As much as the dealer wanted to help me, there was nothing that could be done till Audi responded. Once they finally responded it took a few more days of back and forth between Audi and the dealer. Issue was resolved after 31 days. The dealer was great, forthright, transparent and kept me informed every step of the way. Audi corporate needs to step up their efforts to get issues resolved.

I’ve had consistently bad experiences with this Audi dealership across sales, service, and (partially) parts, and I would strongly recommend looking elsewhere. Sales department: Simply put, they mark up new cars well above MSRP. Rather than rewarding that behavior, I took my business to an Audi dealer in Richmond, VA, where I was able to purchase the same car at a fair price. The fact that I had to travel out of state to avoid dealer markups says everything. Parts department: Generally competent, but there is one employee who is always in a foul mood and treats customers with visible contempt. It’s unpleasant and unnecessary, and it drags down what would otherwise be a decent experience. Service department: This is where things completely fall apart. I scheduled a service appointment a

I’ve generally liked the staff here, but my recent visit was disappointing. I came in for an oil change, which already costs much more than other shops. During the complimentary multi‑point inspection, they recommended almost $2,000 worth of additional work, including one item marked “critical.” I declined everything because I had documentation showing those same items were already done about a year ago. When I picked up my car, I asked about the recommended services — especially the “critical” one — and was told that none of them were actually needed. I showed them the proof from the previous service, and the explanation I got was that they were just “bringing it to my attention.” Hearing that after seeing the same items flagged a year apart made me question how accurate and transparent

Great experience! Went in for an oil change on my 2024 Q3. Price was fair and I got to use a $50 coupon I had found online! Michael Goodman is a great service manager and I left feeling confident that I could go here for all my future repairs!