Auto Park Kia Service Department

Today 11/11/25, I went by Kia in Wendell because of maintenance lights that had popped on this morning. The maintenance team was cordial, but Matt, the young man, who greeted me in offering assistance was great. He approached me with a smile, an open hand for my key and repeated what he had been told was my concern. I was pleasantly surprised at such a warm welcome. I didn't have an appointment as these two lights came on as I was driving. The cashier was wonderful. She took.all of the information about my issue and promptly passed it on. My hope has been restored, you can still get excellent customer service. Matt, thank you for your kindness and attentiveness to the issue.

I brought my vehicle in for a warranty repair, which was handled promptly—and I appreciated being offered a loaner vehicle while they completed the work. Unfortunately, the experience was overshadowed by what felt like a blatant attempt to deceive. After the repair, the technician handed me a printed alignment inspection showing one tire severely out of spec and recommended an alignment. The issue? I had watched most of the service being performed—and the car was never put on an alignment rack. When I checked the timestamp on the report, I saw it wasn’t even from that day. Trying to upsell a customer on services using an old or unrelated inspection is a serious breach of trust. If I hadn’t paid attention to the details, I could’ve easily paid for work I didn’t need. Be extremely cautiou

It was the worst car service experience ever. This was my first and last time here. I brought my new kia for a variety of things. I had an appointment for 9 am. I got there the night before to drop it off due to I had to work. It was getting late in the evening and I needed my car. Around 5pm (mind you they close) I called to see if I could pick up my car. The service tech coordinator, D, said it's not ready, and they have multiple things to go over. I was upset, I needed my vehicle, and they waited till close to talk to me about my car, 8 hours later. Mind you, I'm not sure they would have called if I didn't. Their excuse was that they were short staffed and didn't have time to let me know. Before I wanted to move forward with additional services, I requested an itemized invoice. D sa

Knowledgeable staff that went above and beyond to help me get a part.

Slowest service department I’ve ever been to.