Auto Parts Outlet - North Philadelphia

A couple things about this store. The guys are way more helpful than the girl at the front at fixing things. The smart talk from her is really unnecessary when everyone’s just trying to be in and out. I ended up making 6 visits for 2 car parts that were ordered at once. First, they said my order “never went through the first time” so I only got one part. I came back the next day and didn’t even realize I left with the wrong part. Came back again and she told me I needed a plastic cover it came with. Then I came back the next day and found out they actually had my part sitting in the back the whole time. They also told me they only hold stuff for 4 days, so did they know my piece was sitting back there? Didn’t think to give me a call? This should’ve been a simple 2 visit situation, but th

The worst customer service I have ever had to deal with I think McDonald employees are better at there job then these people I called waited for along time for someone to answer then got hung up on. I was like it might have cut off called again while giving them the benefit of the doubt and waited on hold again a lady answered told me her name then I proceeded to tell her I placed an order and wanted to see if I can come pick up, then she hangs up in my face so just beware of the worst customer service that you will have to experience dealing with these people..

They never answer the phone I called 19 times nobody answered called the next day same thing called on my other line same thing I hate calling this place it’s like nobody works there soon as you walk in it’s ooh hey how are u!!! MAD!!!!

The customer service here is extremely rude and needs serious improvement. The female associate at the front had a terrible demeanor just unnecessarily unpleasant. I honestly don’t understand why people choose to work in customer service if they clearly dislike their job. As a customer, I came in with questions, and instead of being helped, I was met with attitude. Telling me I need to “already know” what I’m looking for or talking about before coming in is unprofessional your job is literally to assist and use the system you’re trained on to help figure things out. On top of that, when I mentioned a price that was quoted over the phone, instead of clarifying the misunderstanding or miscommunication, I was met with more rudeness and an argument. Misunderstandings happen, that’s fine but

Horrible service. The employees seem to not want to work. They always order the wrong parts, even when we place an order and they don't. They should have more respect for customers, because we, the customers, are the ones who keep the place running. They deserve new employees who actually want to work. I'm not giving it 0 stars because there's no option.