Auto Parts Warehouse: Auto Salvage Yard

I specifically called and asked for a certain drive shaft… they tell me they have it then when I get there its waiting on me (awesome right) so I take drive shaft to my mechanic and as he is putting it on we notice its not the right drive shaft.smh so I call to inform them about their mistake someone answered but hung right up until close.

Purchased a transmission for my fusion and the transmission went out few days after the 30 day purchase vehicle sat on the lot for couple of weeks for sale and then It went out. Called talked to the owner and he said he would take care of it and help me out. Well month and a half later still no call. The lady up front who answers was a little rude about it.

The customer service is shitty one of the tow truck drivers almost drove me off the road and I called the shop and the owner want to rudely interrupt me they won’t get onto the driver for not paying attention and on top of that the owner wanted to sit there and hang up the phone on me multiple times

Great service with lots of help

I have purchased a battery from them and they gave me a warranty. They were so nice and dropped what they were doing to wait on me. When I needed an alternator for the same car, I went back to them. They let me wait in the office while they pulled the part. They were booked so I had to get a shop in Tyler install it, but they charged my car battery for me so I would not get stranded. They gave me a warranty on everything and the shop has a real family vibe to it. I asked the mechanics around town for a referral and they all know these guys. They have a good reputation! Worth the drive!