Auto Repair Center at Vera Buick GMC

I recently had my car serviced and couldn’t be more satisfied with the experience. The team was professional, courteous, and kept me informed every step of the way. They completed the work on time, explained everything clearly, and made the entire process smooth and stress-free. I truly appreciate their attention to detail and excellent customer service. Highly recommend!

My recent experience has been a nightmare. I dropped my truck off in December because my check engine light was on. The service advisor Anwar hooked my truck u to a machine and he advised me that i need a clamp, 2 new sensors, an oil change and an exhaust cleaning. I told him change the sensors, do the oil change and replace the clamp. He only change the oil and replaced the clamp. When i picked up my truck he told me the sensors didn’t need to be changed. After a little over a week the check engine light comes back on, i took my truck back to the dealership where they held my truck for a week only to tell me that the sensors that should of been installed weeks ago from the beginning is now out of stock and they don’t know when they will be back in stock.

(A) I was happy with the service tech I originally had Mr. Anwar Johnson. But for some strange reason yall decided to give me another service tech Mr. Geovoni . Not saying the next guy was bad but he was DEFINITELY not as good as my original. (B) I don't feel its fair for me to bring my truck in for service on a Monday but you don't actually start on it till Wednesday or Thursday. (C) With that being said its also not fair I pay for extended warranty, I choose your facility to service and receive the business and you only give give me a loaner for a short period of time. That does not cover the time frame of my vehicle being in your shop. (D) I'm told its THIS and once you fix THIS, the truck continues to do the same thing and now you tell me its THAT. So apparently it seems as if you

On 12/31 I was greeted by Mike Hernandez, since Eric Telechea was unavailable, for an oil change and tire rotation at Vera Cadillac for my 2012 Buick Lacrosse. Though I miss Eric, Mike's service was superb as well. He followed up with me and provided answers to questions. Though I know other Buick Dealerships.......VERA will always be #1.

Excellent customer service. Edwin assisted in receiving my car from tow company and made the entire inconvenience a luxury performance from rental car to updates on vehicle and drop off. My car was cleaned inside and out like a new vehicle. Vera Buick has truly mastered Luxury in every area!! Ty