Automotive Support Services

My car had a flat tire due to snow, and the towing company took my vehicle. The next day I found out where my car was and went to retrieve it. They told me that because the car had a flat tire, they would not release it unless I brought another tow truck. Even though I was willing to pay and take full responsibility, they refused to release my car. They would not allow me to change the tire on site, and they also refused to let me move the car outside so I could change the tire myself — even after I clearly stated I was assuming all responsibility. On top of that, the person I dealt with was rude, unprofessional, and behaved in a very aggressive and discriminatory manner. I truly felt I was being treated unfairly. They charged me $805 total: • $390 towing fee • $289 for “special equipme

My car was towed, and I was never notified of where it was taken. I contacted multiple tow companies and law enforcement agencies and no one could locate it. I only found it by chance nearly two weeks later, and was immediately hit with over $1,100 in storage fees. These charges are unfair, predatory, and exploitative, especially considering I had no reasonable way to retrieve my vehicle sooner. To make matters worse, the customer service was rude, dismissive, and completely unhelpful throughout the entire process. The lack of communication, accountability, and basic professionalism is unacceptable. I would not recommend this company to anyone.

READ & TRUST THE REVIEWS!! I am not one to automatically make bad reviews or put a company down but the way they talk to there customers & how rude & unprofessional they are, they definitely deserve all of the bad reviews they got. Had an 18wheeler truck towed through them after a wreck & came to pick it up. He was automatically rude & made up a bunch of lies saying things where wrong with the truck when there wasn't. Said we couldn't work on the truck on his property & none of his guys would work on it in 50 degree weather. Then told us it had to be towed out & that whatever towing company we used had to have his insurance. Said it couldn't be dropped off at a rest area or truck stop & couldn't drop it on the side of the road (even though we found a company that agreed to let us park it o

I’m not sure what all the bad reviews are about. I had a great experience with Automotive Support. I was in an auto accident Friday evening and the police had Automotive Support tow my car. Saturday morning I wasn’t ready to tow my car but needed to get my car seat for my child out. I called around 9am,10am. John answered and informed me that they didn’t open until 12 but to call back in 5 mins to see if he could get someone up there so that I could gather my belongings. I called back in 5 mins and he had somebody at the lot by time I got off the phone with him. They also had me fill out paperwork so that my car wouldn’t be move off the lot within the next 5 days. Also gave me an additional form to fax to them when the insurance was ready to pick the car up so that I wouldn’t have to make

Excessive charges and the hair trigger temper of the person behind the glass window made the accident more pleasant than dealing with these guys. Examples: $350 for a 6 mile tow, $75/day storage fee (well in excess of valet parking in mid-town Manhattan where you also wouldn't be charged a full day for the 4 hours before midnight as I was, ) $220 of extra charges padded on the bill for things like "admin fees." This was so beyond what is reasonable, bordering on predatory, taking advantage of those in a jam, that I am currently in the process of reporting this firm to the applicable Maryland organizations.