AutoNation Chrysler Dodge Jeep RAM North Richland Hills Service Center

Highly recommend visiting this dealership if you are in the market for a vehicle! I visited from over 1,000 miles away to pick up my new-to-me vehicle, and I really appreciated all the work that went into the deal to make it happen. Braden was so very helpful making sure I knew what was going on all the time, and that I never felt pressured to do anything. I felt good leaving with my new vehicle, and I had no issues driving the 1,000+ miles back home with it!

If I could give them negative stars I would. The service department has the worst customer service. Jeep had check engine light on and has power train warranty. They supposedly fixed the car and not even a day later the car was with the check engine light back on and doing the same thing. Tried to communicate with the service advisor and was super rude. Ended up taking the car to another dealership, and they found out that nothing that they charged the warranty was actually done to the car. Save yourself your money and time and steer away from this place. They’ll take your money and say they fixed your car and not even touch your car.

Isaac was super efficient. However, your rating is NOT 5 stars due to the 2% fee now charged for using a credit card and was not acceptable. When I preferred to pay by check, it took about 15 minues to go through your approval pocess which is also unacceptable for whatever reason. In the interim, Isacc had my car washed which was very responsive on his part to partially offset my dissatisfaction of having to wait.

I am extremely dissatisfied with the service I received at AutoNation Chrysler Dodge Jeep RAM North Richland Hills. I dropped my Jeep off first thing Saturday morning and received no communication or status update until I called on Wednesday to follow up myself. This lack of communication is unacceptable. Only one of the two issues I brought the vehicle in for was diagnosed. The second issue was never addressed or even acknowledged. Instead, I was repeatedly pushed to purchase a 100,000-mile service package that I did not request. I clearly stated that I am currently unemployed and only needed the specific error codes repaired so the vehicle could pass state emissions. The focus on upselling rather than addressing the reason for my visit, combined with excessive pricing and poor communic

Little to no communication about the status of the repair, the website portal they use “can have some issues” according to the service agent. It took me reaching out to AutoNation warranty to seek an update and they found it peculiar that the repair was not completed yet. My vehicle was in their possession for almost 3 weeks for a repair I was told from the service agent “about 4 days MAX.” They were caught in multiple different lies about when claims were filed, timeline of repair, and even if parts were in stock and arrival. The manager is very good at disarming people, except when you have receipts of the actions above, at which point they are very quick to work and accommodate you. Hope I win the $100 visa gift card.