AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Parts Center

I been shopping around for a Grand Cherokee L for 2 weeks, I been at Arrigo, Brickell and Kendall Jeep, and the best deal I got was here, they gave me the most for my trade in, Orlan the GM and Luis Martinez are great. Easy to work with and they took care of me. If I could give them 100 start I would. They are the best

My car was there for 11 days and left with the same problem I dropped it off with. They claimed it needed a new battery, but couldnt provide a report of the battery test they did. They also recommended unnecessary things like fuel injection flush and coolant flush. Chrysler doesn't recommend these at any interval only if you are having issues which we were not. They wanted to charge $673 for the battery. Cost from their parts department for battery is $230. So $443 labor to install a battery. Took it to tires plus paid $303 battery installed with 4 year battery warranty.

If I could give 0 stars I would, HOWEVER, I am giving two stars because the Sales department is an absolute JOY to work with. That coupled with general manager, Frank, who has taken great care of me and my service requests following very bad experiences. The one service advisor I will also compliment is Tomas Delgado, who has been nothing short of kind, communicative, and attentive throughout my service experiences. I cannot say the same for Eric, the Service Director, who has awful customer service skills and quite the attitude and no sense of accountability for his department. The entire service department needs a facelift. Truly. No sense of urgency, no sense of hospitality. I would steer very clear from servicing your vehicle here. Like I said, the Sales department is a world of a di

Run. RUN from this scam of a chop shop! Below is what we sent in to Chrysler's internal feedback system. This dealership's maintenance team tried to take advantage of my wife and scam additional, not-needed, services. When I arrived for my appointment, the service advisor was being yelled at by another customer. Hindsight... Should have been a warning to stay away! I was checked in 45 minutes AFTER my appointment time. Timeliness is not important to this place. Dealership sabotaged my electrical system. Van magically wouldn't start when I tried to pick up the vehicle. The advisor made many attempts to legitimize his scam. "Good thing this happened when the car was here so it didn't need to be towed". "Door was probably left opened" "Probably happened because from Texas" this

First of all, they have great crew always ready to assist, but my problem is when I wanted the cancel MOPAR Warranty, I had to call 3-4 times every week for almost three months, and they made me send them over 20 documents and handwritten letter. After I clearly stated my lender's address and bank account information they still send my funds to AUTONATION, I called them and they said they will hold on my funds until 28 of August with NO REASON, that is 5 months after my initial request of refund, with this people getting my own money became my FULL TIME JOB. and still waiting for my money and paying over 9% interest on that UNREFUNDED money. BE AWARE, THINK TWICE, WHEN YOU ARE PURCHASING OR GETTING ANY SERVICE FROM THIS TWO COMPANIES.