AutoNation Collision Center Waco

After an accident with no injuries but a lot of damage, I insisted that my car be brought here. I had just bought the car from the same dealer and figured they would know best how to fix it. Everyone inside is SO nice! They get along, they are available when they say they will be. They’re just out of this world. The car took a bit to get done but that is not because of the body shop. It’s because Chevy keeps all the parts in Detroit instead of the more local distribution centers. As soon as the parts arrived, it felt like they were being painted, prepped, and applied. Insurance slowed things down, but Autonation kept me in the loop every step of the way. Art and Devlin went above and beyond the whole time. I called once a week, every Friday, and they were available to talk every time I ca

They are crooked and slow. It took them 3 months to complete the work and then tried charging $3,000 over the deductible once the car was complete WITHOUT getting authorization. It then took 2 more weeks once the car was complete to talk them down to over $400 over the deductible so they would release the car. There was extremely poor and unprofessional communication through the entire process. I would not recommend and will definitely not be back. I will also never buy another Autonation car based solely on the poor business practices of the collision center.

This place is amazing! My daughter had an accident while at Baylor, and they have given us white glove service. Car looks amazing and Laura and the rest of the team held her hand throughout the entire process.

They were kind of rally and got my repairs fixed fast and looks great

The most unprofessional collision center on planet earth. We have been lied to week after week after week. We have been given a "Tomorrow" pickup date for this vehicle over seven times now. I have spoken with service advisors, insurance, etc. We have been without a vehicle since late August. The lies are unacceptable, the lack of customer service is unacceptable. We have been extremely patient and have reached our wits end. I can't get a straight answer from anyone. We were told Thursday Nov 3rd that the paint was complete and they were assembling the vehicle today and it would be ready tomorrow. Low and behold tomorrow never comes. AutoNation keeps pointing the finger at Geico, but no supplements were filed by AutoNation until after we were lied to again and again and I personall