AutoSmart of Okoboji

Chloe was amazing and helped without any problems. the true definition of a worker going above and beyond for her customers 10/10 recommended

They called me all day telling me to come in. They have a car ready for me once I walked through the door. The guy was like hey he’s black was very rude and unprofessional. I told him that was very racist and he told me to leave from out of their place. I don’t believe that they like Black people I would not recommend anyone go to them. Very very racist.

These ppl been blowing up my phone to buy a car. I told them I am new in town and just started working. They say come in we can get you in something... I come in they tell me I dont qualify because I havent lived here long enough...took a cab there... had me come in to waste my freakin time...

Shawn was most excellent at helping my family and I to get the vehicle that suited all our needs and wants. I even did a happy dance when I test drove "the perfect one". This was definitely a low stress experience! Thank you!

Title: Hidden Fees and Poor Communication Review: AutoSmart needs to take accountability for its practices. Customers sign contracts expecting the agreed-upon terms to be honored. Adding surprise fees years later and blaming “system errors” or “employee negligence” is unacceptable. If a fee is part of the deal, it should be disclosed upfront—not quietly enforced after the fact. This kind of behavior erodes trust and makes people feel misled. Businesses should prioritize transparency and integrity, not leave customers scrambling to fight charges that were never in their contracts.