AutoZone Auto Parts

Have been there many times, and tonight was my first disappointment. I have a dieing battery in my 2018 Acadia, and went to the store to get a new battery, with their free installation. I picked the top of the line Platinum battery, and paid for it. The only person to install it was a lady who had a negative attitude about putting the new battery in. Every little thing was a reason why she could not take the old battery out, and put the new one in. She recommended that they call in an independent mechanic, and I pay for the service call. Another gentlemen came out to help for a few minutes then left. She gave up on installing the battery, tightened the clamps, and walked back in the store. I got a refund on the $210 Platinum battery. Now I have a car with a bad battery that will not

I had an emergency situation in front of Auto Zone's very front door on 8/14/2025. Was in Beaumont for doctor appointments and car battery life decided to exhaust its full potential life that hot 99° weather day. Store manager and assistant manager came through for me that day. I needed a brand new battery and they both worked as a team to get me not only waited on with a new battery but changed the battery out for me. Their teamwork saved my life that day, as they had to use one of their battery packs to get my car started! Thank you guys, will see you guys again 9/11/25 😃 😊 Not All Hero's Wear Capes!

I was having a battery tested! The lady at the counter was nice! And the really young fellow was a Gem! Great customer service

Shatosha and Taka wet very helpful. I desperately needed new wiper blades and they made sure I got the right size and helped me install them too!!

Seems like the staff may need a little more training as far as knowledge on items for cars. Gentleman that was helping me told me my daylight bulbs and bright headlight bulbs weren’t out and me simply looking at my reflection at a business showed me that was not the case. He also told me to grab any hub caps that were “15 because “it wouldn’t matter” and it turns out it DID because I needed one with 5 bolts. I needed to know if I needed drums or break pads in the back and he told me “he couldn’t help on that part” On top of that, another sales representative asked me what my name was and when I told her what my name was when she said it incorrectly, as she was training someone, she rolled her eyes. What could've been one trip turned into three and I ended up going to O’reilly and they hel